Refund Policy

Last updated: September 20, 2026

Torque Toon products are personalized and made specifically for each order. Please review this policy before purchasing.

Cancellations before design work begins

If you want to cancel your order, contact us as soon as possible at hokwan1117@gmail.com and include your order number.

If we have not yet started creating your custom artwork, the order can be cancelled and refunded to the original payment method.

Once design work has started

Once we begin creating your custom artwork, the order can no longer be cancelled or refunded. This applies because the product is being created specifically from your vehicle photos and customization instructions.

After artwork approval

Once you approve the artwork proof, the design is considered final and the order is not eligible for a refund. For physical products, production begins after approval.

Damaged, incorrect or lost physical orders

If your physical item arrives damaged, is produced incorrectly due to our error, or the shipment is confirmed lost in transit, we will remake and resend the affected item at no additional charge.

Please contact hokwan1117@gmail.com with your order number and, where applicable, clear photos showing the issue so we can help.

Digital products

Custom digital products are also personalized. Once design work has started, they are not eligible for cancellation or refund. If you have a problem receiving your final file, please contact us for support.